Select

 

Privacy Policy


General

Muthoot Travel Smart respects your right to privacy. We know that you care about how information about you is used. We want to share with you the policies and practices we have adopted to protect your privacy so that you feel confident about how we handle the personal information you entrust to us.

This website is owned, managed and operated by Muthoot Travel Smart. Any personal information provided through this website is controlled by Muthoot Travel Smart. Any information provided by you to Muthoot Travel Smart when making a tour booking is controlled by the relevant Muthoot Travel Smart tour operator in the country where you make the booking. Contact details for your Muthoot Travel Smart tour operator can be found on the relevant Muthoot Travel Smart tour brochure for your tour.

I acknowledge that by using this website and/or by booking a tour with Muthoot Travel Smart, I understand and consent to the terms set out in this privacy policy.

Tour Bookings

When you make a tour booking with us, Muthoot Travel Smart will need to use personal information for you and other passengers included in your booking. This personal information may include each customer's name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organisations, and otherwise as permitted or required by law. We may also provide personal information to contractors who provide services to or for us (eg., sending mail, processing payments, providing marketing assistance). This may involve sending personal information (including sensitive information) to countries outside the United Kingdom that do not afford the same high level of protection of personal information as in the United Kingdom.

If we cannot pass this information to the relevant suppliers, whether in the United Kingdom or not, we cannot process your booking. In making a tour booking with us, you consent to this information being passed on to the relevant persons.

Marketing

We may also use the personal information you provide us to review and improve the tours and services that we offer, and to contact you (by post, email and/or telephone) about other tours and services offered by Muthoot Travel Smart in which you may be interested. If you don't want to receive this information, or if you want a copy of the personal information we hold about you, write to us at info@muthoottravelsmart.com .Muthoot Travel Smart may charge a fee for supplying you with this information as permitted by law.

How is my personal information collected through this website?

The purpose of personal information that we collect from you will depend on how you interact with Muthoot Travel Smart website. This policy will explain in a broad sense, just how personal information may be collected via our website, and how this information contributes to the development of Muthoot Travel Smart website.

Cookies and Other Web Technologies

Cookies are pieces of information that a website can transfer to a user's computer hard drive for tracking (site usage) user navigation and customising site information to further improve and enhance the user experience. We may use cookies to collect and store personal information and we link information stored by cookies with personal information you supply to us.

Save for information you specifically provide to us and for the use of cookies, we do not automatically log data or collect data.

Most internet browsers are preset to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to warn you when cookies are being used or to refuse cookies, which may preclude your use of certain parts of this website and deny you all the functionality our website has to offer.

On-line forms

When submitting information on our website for the purposes of an enquiry, we will collect details such as your name, e-mail address, personal interests and needs. Some of this information is essential for us to be able identify accurately who is using the service so that we may be able to respond to your requests and as such is indicated by mandatory fields. Mandatory information requirements are clearly identified and are denoted by an asterix (*). You will also be prompted when submitting a form if mandatory data has not been completed.

Other types of information, such as your age and gender, are collected to help us profile who is using our website and what are their interests. Information of this type is optional; you only need to fill it in if you wish to do so.

Generally, you may be asked to provide personally identifiable information when you:

  • send us your comments or suggestions
  • create a link to Muthoot Travel Smart site
  • register for Muthoot Travel Smart services
  • subscribe to Muthoot Travel Smart Newsletter
  • request sales and advertising information
  • submit an enquiry

How can I control my personal information?

Users are not required to register on Muthoot Travel Smart website in order to use it. Our commitment is to provide you with the opportunity to opt out, check or correct any information you have submitted on-line to Muthoot Travel Smart or any of its affiliates or partners.

How do we use information that you submit on-line?

The information we gather from your use of our website enables us to provide better services, which are tailored to your needs. For example recording usage patterns help us identify the areas of our website that are popular and those that are not. The data, which is gathered, is aggregated for analysis by Muthoot Travel Smart. Identifiable characteristics and the user's name remain anonymous.

  • send us your comments or suggestions
  • create a link to Muthoot Travel Smart site
  • register for Muthoot Travel Smart services
We will only record your e-mail address if you send us a message or disclose it to us.

How often should I check this privacy policy?

We may make changes to this policy from time to time, so you may like to check it each time you visit the website.

Contacting us

If you have any questions regarding use of your personal information, or if you wish to withdraw consent you have previously given to any use of your personal information, please write to us at
info@muthoottravelsmart.com